Supercharge Surgical Care
with Memora Health

Memora helps you support patients in preparing for a seamless surgery experience, without extra work added to your plate.

Deliver accessible, actionable and always-on guidance to your patients leading up to surgery and throughout their recovery.

Spotlight Program

Orthopedic Surgery

Supporting a patient on their surgical journey requires a deep understanding of patient needs before, during, and after their procedure.

Guide patients through each leg of the orthopedic surgery journey so they’re prepared for the procedure and supported through recovery. At the same time, surgical teams can gain actionable insights and collect relevant data.

Program Goals

Inspire Confidence

Prepare and support patients throughout their surgical journey

Improve Outcomes

Identify post-operative symptoms early and avoid costly readmissions

Reduce Cancellations

‍Prepare patients for their procedures and eliminate gaps in coordination

Impact on Surgery Care

The healthcare delivery system often feels overwhelming for patients and the teams in charge of their care. Ease the burden your care teams take on by implementing AI-backed care programs and enhance the care you provide to your patients.*

Improved Outcomes After Surgery

Improved patient education
Earlier identification of worsening symptoms
Reduced readmissions

Administrative
Efficiency

Reduced manual care team tasks
Automated collection of ePROs and adherence assessments
Increased time practicing at ‘top of license’

Protect Health System Revenue

Improved adherence to
follow-up care plans
Reduced appointment delays and cancellations
Reduced readmissions

* representative goals of care program partners

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Expand Your Care Team Through Automation

Leverage AI with Natural Language Processing to automate program-specific interactions via a white labeled and conversational experience for your patients.

As your virtual health partner, I’m here to help with discharge instructions, appointments, managing symptoms, and more! Text me whenever you need to, I'll reply instantly.

That’s helpful. Do I need to bring anything with me for my knee surgery?

Bring your photo ID, insurance card, any forms from your care team, and a list of your current medications. Pack personal items like flat, closed-toe shoes and any walking device you might use. Leave your medications and valuables at home.

Thank you!

Sure! Let me know if you have any more questions.

Is there anything in your pre-surgery instructions that confuses you or that you don’t understand?

Yes. I don’t know where to start.

Take a minute to open your care plan. There are a few instructions that are especially important in preparing for your surgery. Here’s what to look for:
‍
• Checklists
• Your medical appointments
• Medication instructions
• Diet/nutrition & exercises

To get the best results, it's important to plan ahead. These tips help make your surgery and recovery as smooth as possible.

We’d love for you to complete this survey before your surgery takes place. It should only take a few minutes and gives us insight into how your hip is doing.

Ok let’s get started.

What amount of hip pain have you experienced during the last week going up or down the stairs?

• None
• Mild
• Moderate
• Severe
• Extreme

Moderate

What amount of hip pain have you experienced during the last week walking on an uneven surface?

Following your exercises at home and attending your rehab therapy appointments will help you move around better. If you do not have your appointments set up, follow the instructions given to you to book your sessions.

Moving after surgery is one of the keys to success! Remember, you can text me questions any time they come up!

How long will I need to do physical therapy for?

Physical therapy typically starts right after surgery. The physical therapist will help you do some gentle movement and exercise before helping you move around. How long you participate in PT will be individualized based on your progress, and you will work with your doctor and therapist to come up with a plan that works for you.

What activities can I do after my surgery?

Remember, your body is healing! If you have pain, slow down. You should aim to increase your activity little by little each day. Walk when you can, and try not to sit or stand for too long at one time. Most people make improvements over several weeks and feel like themselves again within 6-8 months.

I’m worried about my wound.

Some things to look out for at the incision site include:
‍
• Increased pain
• Unusual or foul odor
• Feels warm to the touch
• Any puss, bleeding or excess fluid
• You’re experiencing a fever

Do any of these apply to you?

Yes, there’s an odd odor.

We’ve sent a message to your care team for review. If your question or concerns are urgent, reach out directly or call 911 if this is a medical emergency.

In the last 30 days, have you gone to the emergency department or been readmitted to the hospital?

No I haven’t.

Thanks for taking the time to answer these questions. We’ll pass this information along to your care team.

The patient experience with Memora

“I like that I can type in a symptom and get information right away. That makes me feel reassured, that I’m not just on my own and having to Google symptoms but actually being able to ask a question in real time.”